JetBackup Community Forums

Hello Fiesta, Thank you for your inquiry! The rysnc error indicates an issue with the filename "public_html/wp-content/<?php". Kindly modify the unsupported characters in the filename. Additionally, you may exclude the file from the backup job. While JetBackup supports almost every charact...

Hello tailtwister,

We're glad to hear that your issue was resolved! If you encounter any further problems with JetBackup, feel free to contact this forum or our Support team at [email protected]

Best regards,

Trenton V.
JetApps, LLC.
JetApps.com | JetBackup.com

Hello tailtwister, Thank you for contacting our forum! You may try to cancel the JB Config job by restarting the JetBackup services. Below are the commands to run to restart JetBackup. systemctl jetmongod restart systemctl jetbackup5d restart If the issue persists, we have a technical support team a...

Hello Idewinne, Kindly attempt to reduce the destination Concurrent Threads value by navigating to JetBackup 5 >> Destination >> Manage Destination >> Maximum Concurrent Threads. Additionally, please turn on debug so we can get more clues on this error. You can do this by accessing JetBackup 5 >> Se...

Hello skyknight, Thank you for supporting JetBackup! To find more clues on the issue, please enable debug mode by accessing Settings >> DebugActive. Afterward, kindly initiate an SFTP backup run and provide us with the error code you received. Best Regards Trenton V JetApps, LLC. JetApps.com | JetBa...

Hello shohan Thank you for your interest in JetBackup Management Console. Unfortunately, we identified compatibility issues between the latest JetBackup 5.3.8 release and our current JBMC version that are preventing servers from registering in some cases. Our team is currently in the process of prov...

Hello ebudist, Thank you for your patience! The error you have provided is not related to JetBackup. It appears that there is an ongoing IP migration task in cPanel|WHM. Kindly initiate another restore for the account once the IP migration finishes. Feel free to update this forum post if you encount...

Hello rbr, Thank you for your inquiry! To answer your first question, halting the backup procedure would cause the backup job to be marked as aborted, resulting in a failed backup process. Please allow JetBackup to complete the backup task before making any attempts to abort the process. However, If...

Hello 50l3r, Sorry for the inconvenience! We're sorry to hear that Synology disallows adding non-root/admin users with SSH access. This restriction does appear to be an active topic with Synology users according to their forums. There are some community-based workarounds for Synology's SSH restricti...

Hello staboul, To recover a deleted account, navigate to the Accounts section and click "View Orphan Accounts". From there choose the specific account you wish to restore. You can access and select the desired backups to restore. The orphan account feature in JetBackup is designed to store...