JetBackup Community Forums

Hello NickGreen, Thank you for contacting us! Please note that we have an internal case (JBMC - #215) to address this error. As a temporary workaround, you would be able to register the JetBackup server if it is on version 5.3.15+, which is currently available on our ALPHA tier. If you prefer to sta...

Hello Bayden, Thank you for reaching out to our forum! After careful consideration, we've decided that the best approach is to follow MongoDB's LTS OS release plan, which requires the AVX flags. However, based on feedback from the community, we have made the AVX flag optional for older OS releases, ...

Hello mwd, Thank you for contacting JetBackup! For the initial troubleshooting step, please try reindexing the destination. To do this, navigate to Destinations>> Reindex Destination. Additionally, you may try restarting the JetBackup services using the commands below: service jetmongod restart &...

Hello cpubum, JetBackup Incremental Backups will generate a full backup on its first initial run and then proceed to back up any changes in the subsequent runs. Restoring incremental backups will automatically apply the necessary full and incremental data. https://docs.jetbackup.com/v5.3/adminpanel/...

Hello cpubum, Thank you for your interest in JetBackup! 1 - I am seeing very slow backups using the compress daily Full Backup with the WHM native backup. It seems to take forever during the "Creating Archive" process for each account. Does JetBackup handle these backups any faster. I am s...

Hello Leone, Thank you for your feedback! Please note that we have a feature request HERE regarding this implementation. As mentioned in the feature request forum, our developers have decided not to implement this feature in the near future. Due to the varying days and corresponding dates each month...

Hello Brooky, This error indicates that the Linux commands "cd; pwd" cannot be executed in the destination. Kindly confirm if the ssh user is allowed to run the commands in the destination server. Please note that we are using some additional Linux-based commands besides rsync, therefore t...

Hello LBM, If files/folders were deleted on the source, the Integrity Check task will mark the files for deletion on the remote destination. The marked snapshots will then be removed by the automatic Snapshot Cleanup task which runs every 6 hours. For more information, please refer to our documentat...

Hello LBM, JetBackup stores a compress/archive backup locally in the workspace directory before transferring to the destination. The minimal space required for these backup structures is 110% of the largest account. With that being said, you might want to consider configuring an incremental backup j...

Hello hemantha, We apologize for the inconvenience this has caused you. Can you try restarting the JetBackup services using the command below? service jetbackup5d restart If the issue persists after restarting the service, please open a ticket with our technical support team. You can do so by emaili...