JetBackup Community Forums

Hi mwabini, Apologies for the inconvenience. Internal case JB5-Base #1511 which was created to address this issue was pushed to v5.3.10 which will be released later this month, April 2024. I can confirm that the case is currently closed, and when the update is released, you will be able to see that ...

Hello hmdaddy, Can you please provide the full output of the installation log? I would recommend that you take a look at our documentation for the steps on how to install JetBackup. https://docs.jetbackup.com/v5.3/adminpanel/generalInformation.html#installation-guide Additionally, we do provide assi...

Hello ldewinne, Can you please share what destination type (and provider if applicable) you are using? As an initial troubleshooting step, you can try lowering the number of "Maximum concurrent Threads" if the destination is using or jetindex engine (non-legacy destination). You can also t...

Hello C0wM00, The list of files to exclude contains common log or cache files/folders that are not essential to restoring accounts, so they can apply to your Plesk server. Please keep in mind that this is a non exhaustive list. https://docs.jetbackup.com/v5.3/adminpanel/backupJobs.html#:~:text=Here%...

Hello peter2cfu, To clarify, JetBackup will perform some operations as the user when backing up their account. If the resource usage is reaching the limits, you can lower the following settings to help mitigate the issue. * Concurrent clone/Backup Tasks * Maximum Concurrent Threads (Only on jetindex...

Hello mwabini, Regarding this issue, we have closed an internal case that adds the ability to list the backups for orphaned accounts using our API. It will be included in our next update v5.3.9 that is expected to be released in February/March 2024. The command that you wrote for your script will fu...

Hello srlopes, With the release of v5.3.8 to our STABLE tier, we have included numerous amounts of bug fixes and improvements on backup efficiency for JetBackup 5. Can you please try updating to the latest version and check if you still encounter the same error? If the issue persists, please do not ...

Hello jacdem, We do not recommend manually moving/transferring the backup contents at any time. However, you are able to download the backups in a usuable format by navigating to the Restore & Download Page in JetBackup. For more information, please refer to our documentation here. https://docs....

Hello Everyone,

We're excited to announce that JetBackup 5 for Plesk is now available on the STABLE tier! Any feedback and feature requests would be greatly appreciated as we are looking to continuously update and improve.

Thank you,

Hello omidch, Thank you for reaching out to us. There are many factors that can influence the backup performance in JetBackup 5. With this in mind, you can change the following settings in JetBackup to decrease backup times: * Increase the destination's Maximum Concurrent Threads settings (Destinati...