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I can't transfer an account to the backup server, how do I solve the problem?

[24/Apr/2024 22:26:32 +0000] [PID 768378] FTP Accounts Backup
[24/Apr/2024 22:26:32 +0000] [PID 768378] Transferring account "wlzhwdjl" backup to destination "u402522.your-storagebox.de"
[24/Apr/2024 22:49:07 +0000] [PID ...

For a few days I have been facing a problem, jetbackup no longer transfers to the backup server, it remains stuck at 1% and when I give -strace p [id procces] I get the error:

wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 ...