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My hosting provider who manage my JetBackup installation have informed me that JetBackup backups don't store emoji data correctly and that I need to use an alternative backup solution.

This is very disappointing as I am now in the situation where I am unable to fully restore data that I need ...

Hello,

I am having exactly the same issue. I have generated and downloaded a Database that contains emoji characters however in the generated .sql file the emoji characters end up like this:

??‍??‍ ????????????????????

Are you able to offer any advice?

Thanks,

Simon