Search found 23 matches

by JetAppsAdam
November 23rd, 2022, 6:14 am
Forum: JetBackup cPanel
Topic: Job Showing Running but Queue Empty?
Replies: 6
Views: 133

Re: Job Showing Running but Queue Empty?

Hello Burti, That's odd. Typically this indicates that "JB Config" is not enabled for any destination. If you have enabled "JB Config" on at least one of your destinations and you are still having this issue, I recommend that you open a ticket with our 24/7/365 support team by em...
by JetAppsAdam
November 22nd, 2022, 12:26 am
Forum: JetBackup cPanel
Topic: Job Showing Running but Queue Empty?
Replies: 6
Views: 133

Re: Job Showing Running but Queue Empty?

Hello Burti, In order to back up your server configuration, first you need to make sure that "JB Config" is enabled on at least one of your Destinations. Once enabled, the JB Config backup job runs once a day at 1 am. However, if you wish to manually run this job, please install and run th...
by JetAppsAdam
November 18th, 2022, 2:25 am
Forum: JetBackup cPanel
Topic: Job Showing Running but Queue Empty?
Replies: 6
Views: 133

Re: Job Showing Running but Queue Empty?

Hello Burti,

We sincerely apologize for the delayed response! In order to kill this process please run the following command:

Code: Select all

systemctl restart jetbackup5d
If the issue persists following a restart, we advise that you open a ticket with our 24/7/365 support team by emailing [email protected].
by JetAppsAdam
November 17th, 2022, 2:19 am
Forum: JetBackup DirectAdmin
Topic: How do i decrypt backup of an account
Replies: 2
Views: 109

Re: How do i decrypt backup of an account

Hello thambyz, If you are seeing what look to be encrypted file names, this indicates that you are probably using an S3 storage destination for your backup job. You can read more about the difference between S3 storage objects and traditional files here: https://docs.jetbackup.com/v5.2/adminpanel/De...
by JetAppsAdam
November 14th, 2022, 2:33 am
Forum: JetBackup cPanel
Topic: Jetbackup 5 with cpanel error
Replies: 1
Views: 54

Re: Jetbackup 5 with cpanel error

Hello vidwat61, This error occurs when the permissions for cPanel users, set by the server's WHM admin, are set to "No" for a specific action. In this case, it appears that the server admin has disallowed backup downloads for cPanel users. As a result, the only way to resolve this would be...
by JetAppsAdam
November 10th, 2022, 6:15 am
Forum: JetBackup cPanel
Topic: Restore all databases only, is it possibble?
Replies: 3
Views: 89

Re: Restore all databases only, is it possibble?

Hello zoltanp, It is possible to use the Multi Account method to indefinitely lock the backups of all accounts created on a specific date! To do this you would go to Restore and Download > Multi Account > Lock Backups > Show More Filters > Set the Backup Date Range to the desired date > Next > Set l...
by JetAppsAdam
November 8th, 2022, 1:20 am
Forum: JetBackup cPanel
Topic: Restore all databases only, is it possibble?
Replies: 3
Views: 89

Re: Restore all databases only, is it possibble?

Hello zoltanp, Restoring all databases only is possible to do in JetBackup, and there are a couple of different methods to achieve this. The first option is the Single Account restore method. To do this you can go to Restore and Download > Single Account > Choose the desired account > Select the des...
by JetAppsAdam
November 6th, 2022, 8:53 pm
Forum: JetBackup cPanel
Topic: Error: Failed creating dir '' after 3 retries.
Replies: 1
Views: 46

Re: Error: Failed creating dir '' after 3 retries.

Hello hossein, If all of the information (user, pass, etc.) was input correctly into JetBackup, then this would typically indicate some misconfiguration on the FTP server. This could be anything from the FTP config file to the permissions set on the directory that you are trying to use as your desti...
by JetAppsAdam
November 4th, 2022, 6:47 am
Forum: JetBackup cPanel
Topic: Error in only one account
Replies: 1
Views: 79

Re: Error in only one account

Hello osnanderson, This error is an Rsync error, specifically Rsync error code 12. This can indicate a number of things (insufficient disk space, idle connection timeout, etc.). In order to properly diagnose this issue, we advise that you open a ticket with our 24/7/365 support team by emailing supp...
by JetAppsAdam
November 4th, 2022, 6:14 am
Forum: JetBackup cPanel
Topic: errors restoring jetbackup 5
Replies: 5
Views: 1338

Re: errors restoring jetbackup 5

Hello KHJKW, As the JetBackup restore process relies on the Panel API to restore accounts, at this time the workaround for this issue is still the one provided above. Regarding an option to "not suspend an already suspended account", I'd like to urge you to open a feature request at reques...