Search found 33 matches

by JetappsCris
March 18th, 2022, 3:36 am
Forum: JetBackup cPanel
Topic: Restore DNS record for site in DNS cluster does not work
Replies: 3
Views: 403

Re: Restore DNS record for site in DNS cluster does not work

Hi myshop, Thank you for reaching out to us via the forums. We're sorry for the issue you're facing. Because clusters have their own zones, when restoring accounts in the cluster, they will inherit the cluster's zone. This is a known issue our team is currently working on, and they will release the ...
by JetappsCris
March 16th, 2022, 4:30 am
Forum: JetBackup cPanel
Topic: mkdir: cannot create directory Permission denied
Replies: 2
Views: 1583

Re: mkdir: cannot create directory Permission denied

Hello 3awh, Thank you for reaching out to us via the forums. For the issue you are facing, please make sure the permissions are set up accordingly to allow the user to make directories on said destination. You can always check if you can make a directory in the desired path by attempting to create o...
by JetappsCris
March 2nd, 2022, 3:45 am
Forum: JetBackup cPanel
Topic: Back up pending for days at jetbackup 5
Replies: 1
Views: 416

Re: Back up pending for days at jetbackup 5

Hello staboul, Thank you for reaching out to us via the forums. The documentation you are reviewing is specifically for JetBackup 4. For JetBackup 5, processes are very different so please only refer to the documentation for JetBackup 5, below: https://docs.jetbackup.com/v5.2/adminpanel/index.html I...
by JetappsCris
March 1st, 2022, 6:44 am
Forum: JetBackup cPanel
Topic: kill signal
Replies: 1
Views: 263

Re: kill signal

Hi ludolugo,

Thank you for reaching out to us via our forums. This message in your logs could be caused by many different things and would need to be further investigated by our team.

Please reach out to our 24/7 support team at [email protected].
We would be happy to further assist you.
by JetappsCris
February 23rd, 2022, 7:23 am
Forum: JetBackup cPanel
Topic: rsync error on backup to hetzner storage box
Replies: 1
Views: 376

Re: rsync error on backup to hetzner storage box

Hi uhguser, Thank you for reaching out to us via our forums. This issue is often caused when multiple servers are running backups at the same time, to one destination. If this is something you are currently doing, please change the schedules of the backup jobs to be far apart from one another. If yo...
by JetappsCris
February 18th, 2022, 7:27 am
Forum: JetBackup cPanel
Topic: How multiple destinations works?
Replies: 1
Views: 319

Re: How multiple destinations works?

Hi petarkozic, Thank you for reaching out to us via the forums. If you are backing up exactly the same items onto each destination, the file size should be about the same. However, we would be happy to take a look at your settings if you would like to open a helpdesk ticket with our 24/7 support tea...
by JetappsCris
February 18th, 2022, 6:58 am
Forum: JetBackup cPanel
Topic: Have anyone actually succeded in adding a synology nas ?
Replies: 1
Views: 275

Re: Have anyone actually succeded in adding a synology nas ?

Hi lulzkiller, Thank you for reaching out to us via our forums. Please note Synology is only supported as an SSH destination, we don't support NAS where only rsync can be used. This can be configured as an SSH destination if SSH is enabled, but we don't explicitly support rsync-only destinations. Th...
by JetappsCris
February 11th, 2022, 4:51 am
Forum: JetBackup cPanel
Topic: damaged backups
Replies: 3
Views: 425

Re: damaged backups

Hi ludolugo, Thank you for getting back to us. The following error is an issue that was introduced in version 5.2.6 EDGE: [ERROR] Failed parsing ssl db file While this has been corrected for the next version, 5.2.7 EDGE, we currently have a patch available that can be applied to v5.2.6 to resolve th...
by JetappsCris
February 8th, 2022, 5:41 am
Forum: JetBackup cPanel
Topic: Error Dumping mysql databse
Replies: 4
Views: 508

Re: Error Dumping mysql databse

Hi ludolugo, We are glad to hear your previous issue was resolved. As for your current error: If you are facing this when trying to make backups, we have had similar tickets with that error. In most of them, we have found that grants_<username>.yaml file for the problematic account is missing at /va...
by JetappsCris
February 8th, 2022, 4:03 am
Forum: JetBackup cPanel
Topic: damaged backups
Replies: 3
Views: 425

Re: damaged backups

Hi ludolugo,

Thanks for reaching out to us via the forums. Can you provide the log associated with that specific account/backup that was failing?
Once you have found the error please let us know what it reads so we can further investigate.

We hope to hear from you soon.