Search found 96 matches

by JetAppsRichard
November 24th, 2021, 4:04 am
Forum: JetBackup cPanel
Topic: errors restoring jetbackup 5
Replies: 1
Views: 25

Re: errors restoring jetbackup 5

Hello ludolugo, Thank you for reaching out through our forums. The first error from the snippet you provided is the following: [ERROR] Failed making API Call to cPanel/WHM (uapi). Error: Failed to parse adminbin request: Account is suspended at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 101. T...
by JetAppsRichard
November 19th, 2021, 5:53 am
Forum: JetBackup Management Console
Topic: Slack Private Channel
Replies: 1
Views: 17

Re: Slack Private Channel

Hello, Thank you for reaching out through the forums. I see that you are trying to use a Slack Private Channel for your Slack Integration. Please note that currently JetBackup 5 Slack Integration only supports sending notifications to Public Channels. This is because JetBackup uses the `conversation...
by JetAppsRichard
November 12th, 2021, 6:53 am
Forum: JetBackup cPanel
Topic: error in backup jetbackup 5
Replies: 2
Views: 73

Re: error in backup jetbackup 5

Hello ludolugo, Thank you for reaching out through our forums. The error you are referencing is reported by the PANEL API when attempting to back up the account's SSL Certificates. On cPanel servers, this can commonly occur if the SSL Cert was removed but still exists in a cache and is being imprope...
by JetAppsRichard
November 6th, 2021, 5:33 am
Forum: JetBackup cPanel
Topic: disable restore of full backup
Replies: 1
Views: 44

Re: disable restore of full backup

Hello ludolugo, Thank you for reaching out through our forums. In JetBackup 5, it is possible to remove "Restore" permissions for End-Users. From JetBackup 5 -> Permissions , you can disable the following permission by setting it to 'No': Can Restore Backups For the End-User, they will now...
by JetAppsRichard
November 5th, 2021, 3:22 am
Forum: JetBackup cPanel
Topic: Restoring a backup and checking it's working - best practice?
Replies: 1
Views: 26

Re: Restoring a backup and checking it's working - best practice?

Hello, Thank you for your interest in JetBackup! Be sure to read through our JetBackup Documentation for more information on the available features of JetBackup. We have also highlighted many Tips/Tricks in our blogs at JetApps Blog - Tips & Tricks Our JetApps Support Team is available 24/7/365 ...
by JetAppsRichard
November 5th, 2021, 1:30 am
Forum: JetBackup DirectAdmin
Topic: Partially completed on DirectAdmin
Replies: 6
Views: 120

Re: Partially completed on DirectAdmin

Hello, There are no specific permissions the file must have in order to work. There does seem to be some differences as to how mysqldump reads the .cnf files on MariaDB compared to MySQL. I was able to replicate this issue on a similar environment (Ubuntu + DirectAdmin + MariaDB 10.4) and have opene...
by JetAppsRichard
November 4th, 2021, 11:25 pm
Forum: JetBackup cPanel
Topic: Backup failed with Failed to prepare temporary snapshot folder
Replies: 1
Views: 33

Re: Backup failed with Failed to prepare temporary snapshot folder

Hello, Thank you for reaching out through our forums. Taking a look at the error posted, the Backup Job Failed due to being unable to transfer the file from the local server to the destination server. Access failed: Quota exceeded This error typically indicates that the destination server partition ...
by JetAppsRichard
November 3rd, 2021, 8:10 pm
Forum: JetBackup cPanel
Topic: All valid cPanel accounts moved to Orphan list
Replies: 3
Views: 51

Re: All valid cPanel accounts moved to Orphan list

:o so simple. Also explains why a system reboot didn't resolve it for me either. Yes, that has sorted it. Thank you I'm glad we were able to resolve this issue. As mentioned previously we are looking into ways to avoid this issue with future updates so please stay tuned to our Release Notes and Cha...
by JetAppsRichard
November 3rd, 2021, 3:07 am
Forum: JetBackup cPanel
Topic: All valid cPanel accounts moved to Orphan list
Replies: 3
Views: 51

Re: All valid cPanel accounts moved to Orphan list

Hello, Thank you for reaching out through our forums and apologies for the issue you have experienced. JetBackup 5 automatically syncs the account status from the panel whenever the account is created/modified/deleted as well as syncs "Active" account data every 3 hours. When an account is...
by JetAppsRichard
November 2nd, 2021, 6:07 am
Forum: JetBackup cPanel
Topic: Not showing backups in user cPanel account
Replies: 2
Views: 47

Re: Not showing backups in user cPanel account

Hello, Thank you for reaching out through our forums. To get a better sense of the behavior you are noticing may you please provide the following information: What JetBackup version(s) are you using? Screenshots, (if possible) of the page you are noticing no backups. Is the JetBackup Destination &qu...