Search found 58 matches

by JetAppsRichard
July 20th, 2021, 4:04 am
Forum: JetBackup cPanel
Topic: Restricting JetBackup's SSH user to bare minimum
Replies: 4
Views: 69

Re: Restricting JetBackup's SSH user to bare minimum

Hello Morais, Thank you for the update and apologies for my delay. I am glad to see you were able to resolve the reported issues after adding the ' mv ' command. We will add this to our list of required Linux commands I provided initially. Please let us know if you run into any further issues or hav...
by JetAppsRichard
July 16th, 2021, 3:20 am
Forum: JetBackup cPanel
Topic: Restricting JetBackup's SSH user to bare minimum
Replies: 4
Views: 69

Re: Restricting JetBackup's SSH user to bare minimum

Hello Morais, Thank you for reaching out through our forums. We understand that security is of the utmost importance when performing backups over SSH. Although we do not have an exhaustive list of binaries required for JetBackup, please ensure that the jetbackup user you assign has the ability to ex...
by JetAppsRichard
July 9th, 2021, 2:24 am
Forum: JetBackup cPanel
Topic: No Downloads Found
Replies: 1
Views: 47

Re: No Downloads Found

Hello, Thank you for reaching out through our forums. The Downloads Page for JetBackup 5 is the place where Downloaded Backups will available to download to your local machine. Once backups have been generated for your accounts, you can download their backups by going to Accounts -> View Backups -> ...
by JetAppsRichard
July 2nd, 2021, 3:38 am
Forum: JetBackup cPanel
Topic: Reindex backups at Jetbackup 5
Replies: 1
Views: 46

Re: Reindex backups at Jetbackup 5

Hello staboul, Thank you for reaching out through our forums. The command `jetbackup -vfR reindex` was a JetBackup 4 CLI command that no longer exists on JetBackup 5. For JetBackup 5 we now have the API that is able to reindex single destinations at a time or you can now queue a reindex via the GUI....
by JetAppsRichard
July 2nd, 2021, 3:29 am
Forum: JetBackup cPanel
Topic: not showing orphan backups in list accounts
Replies: 1
Views: 29

Re: not showing orphan backups in list accounts

Hello ludolugo, Thank you for bringing this to our attention. The "Search Box" on the Restore and Download page is currently only capable of selecting/listing "Active" accounts. This is why you cannot search for the "Orphan" account. We understand that there are many wa...
by JetAppsRichard
June 30th, 2021, 3:35 am
Forum: JetBackup cPanel
Topic: Backup retention issue
Replies: 1
Views: 31

Re: Backup retention issue

Hello perizia, Thank you for reaching out through our forums. In JetBackup, the retention specifies the number of backups that are stored at the destination. If you set the retention to 15, for example, JetBackup will only maintain 15 total backups for that account. New backups generated will take t...
by JetAppsRichard
June 23rd, 2021, 5:18 am
Forum: JetBackup cPanel
Topic: Item Never Finished problem with JB5
Replies: 2
Views: 71

Re: Item Never Finished problem with JB5

Hello baskettcase, Typically, these "Item Never Finished" errors occur when there was an unknown interruption of the Backup Job. We recommend checking any supplemental logs for any more information about this error. You can find these logs at the following locations: /usr/local/jetapps/var...
by JetAppsRichard
June 22nd, 2021, 7:19 am
Forum: JetBackup cPanel
Topic: Download or Restore Individual Files
Replies: 5
Views: 86

Re: Download or Restore Individual Files

Hello fischer, That is correct. In order to restore or download individual files, the backups must be of the Incremental Backup Structure. Additionally, Encrypted backups are limited to only Archived/Compressed Backups. These are the same limitations that existed in JetBackup 4 but our developers ar...
by JetAppsRichard
June 18th, 2021, 5:15 am
Forum: JetBackup cPanel
Topic: Download or Restore Individual Files
Replies: 5
Views: 86

Re: Download or Restore Individual Files

Hello fischer, That is correct. The Select Files option is only available for backups generated using the Incremental Backup Structure. This was is similar behavior to JetBackup 4 which would lock the Backup Structure as Incremental . Please see the following image from JetBackup 4 Restore and Downl...
by JetAppsRichard
June 17th, 2021, 12:39 am
Forum: JetBackup cPanel
Topic: This destination path is already owned by other destination in different server
Replies: 2
Views: 51

Re: This destination path is already owned by other destination in different server

On JetBackup 5, In order to increase the security of your backups, JetBackup has decided to allow only one Destination per Backup Directory. If the destination with the exact same Backup Directory path was used on a previous installation of JetBackup 5 it will result in the following error: Error: T...