JetBackup Community Forums

Hello ludolugo, For your purposes, we recommend transferring your JetBackup 5 Configuration via the Disaster Recovery Mode so that JetBackup 5 will automatically pick up and resume backups on the new server. You can get more information regarding DR via our documentation here: https://docs.jetbackup...

Can you please clarify if you are having issues backing up or restoring databases in JetBackup and which version of JetBackup you are using? v1.x.x or v5.x.x? Just to clarify, we utilize mysqldump to generate database backups and if configured within your Backup Job, you should be able to restore da...

Hello ludolugo, Thank you for following up. Just to clarify, you would need to send an initial message to your Telegram bot directly from the Telegram App. Once sent, please try configuring your Telegram Notification in JetBackup to verify that JetBackup is able to connect to your Telegram Bot. Than...

Hello ihkem, Thank you for reaching out to our Forums. To clarify, Dropbox destination is not currently available as an option in JetBackup 5 plugin. The currently available destination options on this version include Local, SSH, and S3 Compatible destinations. For more details: https://docs.jetback...

Hello ludolugo, As per the error you provided, it appears that JetBackup is not receiving any response from your Telegram Bot. Please try directly sending a message through your Telegram Bot and try configuring your Telegram Notification in JetBackup one more time. Once you verify that you are able ...

Hello Kati0109, Thank you for reaching out through our forums. As I understand, you recently migrated servers and it appears you reconfigured JetBackup manually instead of going through Disaster Recovery to restore your previous JetBackup configuration/database. If you are using JetBackup 5, please ...

Hello findnetsolutions, Thank you for reaching out to our Forums! To start troubleshooting your issue, may I recommend reviewing your JetBackup Logs . The Logs section is the best place to start diagnosing any issues with JetBackup. You may also enable Debug mode to get debugging information on new ...

Hello Craig, Thank you for your inquiry with regards to S3 Backups in JetBackup 5 to your Google Cloud Storage. First off, I just want to go over and take the opportunity briefly explain what goes behind S3 Backups. To clarify, the S3 protocol uses object storage where your data is stored as objects...

Hello Jim, Thank you for reaching out to our forums regarding your issue with Jetbackup and the cPanel Jupiter theme. The current STABLE build of JetBackup 4 does not currently support the new cPanel Jupiter Theme out of the box. An update to support the Jupiter theme for JetBackup 4 on CentOS 7 / C...

Hello factor3, Sorry to hear that you continue to have issues fetching your Slack channels and thank you for going over the initial troubleshooting steps we provided. Thank you for going ahead and opening a ticket with us and we will promptly provide an update here once your issue has been resolved ...