Search found 30 matches

by idanbe
June 9th, 2016, 10:38 am
Forum: JetBackup cPanel
Topic: installation (step 1)
Replies: 1
Views: 3247

Re: installation (step 1)

Hello,

It's probably cookies issue, can you try with different browser?
by idanbe
May 26th, 2016, 7:50 am
Forum: JetBackup cPanel
Topic: LFD emails from CSF keep coming by dozens
Replies: 5
Views: 7938

Re: LFD emails from CSF keep coming by dozens

Hello,


One more thing,
we only use the last line, you can delete the first one

Please change both your lines to:

Code: Select all

# JetBackupManager aws ignore
/tmp/tmp[a-zA-Z0-9]+/virtualenv\-[\d\.]+/.*
this syntax will promise you that if we will need to update regex syntax it will update correctly
by idanbe
May 25th, 2016, 9:54 pm
Forum: JetBackup cPanel
Topic: LFD emails from CSF keep coming by dozens
Replies: 5
Views: 7938

Re: LFD emails from CSF keep coming by dozens

Hello,

Thank you for the report, i opened internal case to our developers on this issue.
by idanbe
May 24th, 2016, 8:27 am
Forum: JetBackup cPanel
Topic: Uninstalling JetServer Backup
Replies: 2
Views: 4553

Re: Uninstalling JetServer Backup

Hello,

I'm sorry for the delay,
you must be logged in as root, if you can't please open support ticket with login details to the server and we will remove it for you.
by idanbe
May 24th, 2016, 8:25 am
Forum: JetBackup cPanel
Topic: FAILED - sh: lve_suwrapper: command not found
Replies: 1
Views: 4233

Re: FAILED - sh: lve_suwrapper: command not found

Hello,

Do you have CloudLinux installed on your server?

if not, Please go to JBM -> Settings -> Performance Settings.
and disabled the CloudLinux support.
also disable it from all jobs setings.
by idanbe
May 24th, 2016, 8:22 am
Forum: JetBackup cPanel
Topic: LFD emails from CSF keep coming by dozens
Replies: 5
Views: 7938

Re: LFD emails from CSF keep coming by dozens

Hello,

That regex rule is supposed to work, nobody reported that issue since we implemented that change.

Please open support ticket with login details to your server,
i would like to check that issue.
by idanbe
April 27th, 2016, 11:12 am
Forum: JetBackup cPanel
Topic: Database restore issue
Replies: 2
Views: 2990

Re: Database restore issue

Hello,

What version of JBM you are using?
by idanbe
April 27th, 2016, 11:11 am
Forum: JetBackup cPanel
Topic: Backup Rotation Manager
Replies: 1
Views: 2435

Re: Backup Rotation Manager

Hello,

Please open support ticket with login details to the server.
by idanbe
April 27th, 2016, 11:11 am
Forum: JetBackup cPanel
Topic: cPanel Backup Ftp using causes an error
Replies: 1
Views: 2582

Re: cPanel Backup Ftp using causes an error

Hello,

Can you try to use LFTP instead of FTP destination?
by idanbe
March 8th, 2016, 9:47 am
Forum: JetBackup cPanel
Topic: Urgent help required with restore
Replies: 2
Views: 3068

Re: Urgent help required with restore

Hello, Please set new backup engine called "JetBackupManager Index" and set the depth to "4". Create new destination to the backup location with the new engine. Create new "Index Only" job with the new destination and then try to run the clear cache process (jbmcli -vfR...