Warning on snapshot generate

[ricardomecca]

Hello,

I never see this warning. I have 7 backups retention and forever worked OK.
Suddenly, overnight, I see that the backups end with “partially completed”. And this warning appears.
Now on generate new backup show this warning:

[17/Nov/2024 17:49:03 +0000] [PID 563559] [WARNING] No zone file found for this domain
[17/Nov/2024 17:49:03 +0000] [PID 563559] - Domain "----.com"
[17/Nov/2024 17:49:03 +0000] [PID 563559] [WARNING] No zone file found for this domain
[17/Nov/2024 17:49:03 +0000] [PID 563559] - Domain "----.com"
[17/Nov/2024 17:49:03 +0000] [PID 563559] [WARNING] No zone file found for this domain
[17/Nov/2024 17:49:03 +0000] [PID 563559] - Domain "----.com"


The entries DNS exists for domain/subdomains. I reseted DNS zones in WHM for default of cPanel and the warning continues to show.

How can I fix this?

[JetAppsKevin]

Hello ricardomecca,

Were there any other errors in the logs? If "Debug Active" is not already enabled in Settings >> General, please enable it and let us know if there are any errors shown in the logs generated after doing so.

Our Tech Support team is also available 24/7/365 and for the most efficient assistance with the issue you are encountering, I would suggest contacting them by emailing [email protected] or through your JetApps Client Area.

Thank you,